Phone Mystery shopping
Maintain a high standard for customer service and sales reps.
RETAIL PRICING EVALUATIONS
Gather and compare retail prices to keep a competitive edge.
Utilize the fastest, most effective tools to coach to simulate real scenarios.
WATCH HOW OUR GAMEFILM®
FOR BUSINESS SOLUTION CAN CHANGE THE GAME FOR YOUR CUSTOMER EXPERIENCE.
Enjoy the best brand and customer loyalty imaginable
Shoppers Critique International (SCI), a division of Reality Based Group, has devoted over 40 years to helping companies lead with the best customer experience through its mystery shopping evaluation services.
Active Mystery Shoppers in North America
U.S. States covered PLUS Canada Territories
Years of Mystery Shopping Evaluation Experience
Goal of Driving Excellence to your Customer Experience
Why use a Mystery Shopping Evaluation Service
Shoppers Critique International, a Reality Based Group company, has partnered with hundreds of companies,
including some in the Fortune 500, to create the best customer experience.
Improve your current customer engagement and sales process to bolster average ticket prices and reduce costs.
Bring satisfied customers back to your business with recurring, excellent standards every location, every single time.
Improve Overall Customer Service
From onsite, online, and over the phone, give all of your prospects and customers the best possible shopping experience.
Drive Employee Development
Train your staff well and keep them around long term. A positive work environment is proven to drive happy customers.
SCI Secret to Success
SCI uses its mystery shopping evaluation services
to drive your long-term success
We work with your goals and best practices to build your program for the highest ROI.
We then evaluate the best method to collect objective data for your business.
We offer you a custom dashboard to monitor the data and identify areas of improvement.
We help equip you with the tools needed to coach your team for success!
Companies Making the
Customer Experience Difference
Customers worldwide engage with millions of companies every second. Our continued goal is to have our clients maximize each one of theirs.
Our Leadership Team
We are your partner for success.
Whatever your goals are for your organization or customers, choose us to make it work.
Executive Vice President
Customer Engagement Director
Director of Customer Success
Where you can find the latest news in Customer Experience.