On-site mystery shopping
QUALITY THAT YOU CAN EXPECT.
VIDEO MYSTERY SHOPPING
Experience what your customers see and hear when visiting your store.
WRITTEN MYSTERY SHOPPING
Document every interaction, visual, and service aspect via custom surveys.
TRAINED MYSTERY SHOPPERS
Gain access to our nationwide network of our over 200,000 trained shoppers.
WHY ONSITE MYSTERY SHOPS ARE RIGHT FOR YOU
Gain a clear and actionable look through your customers’ eyes
Excellence is no accident.
Is your staff smiling and greeting customers? Are they up-selling new items? Is the store clean and clearly marked?
You will know with our video and written mystery shopping services.
VIDEO and written MYSTERY SHOPPING
Results Speak Louder than Words
As a division of Reality Based Group, we give you access to the video concept of GameFilm®, the most in-depth coaching tool to improve your customer service.
24/7 online access
Review and coach to your video or survey results at any time from the cloud
Train your team from a personalized playbook, scorecard, and dashboard
Review your results and coach where necessary to make critical improvements
Receive the information you need on the go with a high level overview of your business
100% RELEVENT DATA
Access 100% accurate data as the customer experience unfolds to see results quickly
Get the information you need from a support team devoted to your business
CLIENT SUCCESS STORY
“For over 15 years, we have considered their consulting expertise as a tremendous asset to our team.
We consider them a strategic partner and GameFilm [the video mystery shopping solution] is essential to our growth and success.”
Donna Sanders, Texas Roadhouse, Guest Relations