On-site mystery shopping

QUALITY THAT YOU CAN EXPECT.

VIDEO MYSTERY SHOPPING

Experience what your customers see and hear when visiting your store.

WRITTEN MYSTERY SHOPPING

Document every interaction, visual, and service aspect via custom surveys.

TRAINED MYSTERY SHOPPERS

Gain access to our nationwide network of our over 200,000 trained shoppers.

WHY ONSITE MYSTERY SHOPS ARE RIGHT FOR YOU

Gain a clear and actionable look through your customers’ eyes

Excellence is no accident.

Is your staff smiling and greeting customers? Are they up-selling new items? Is the store clean and clearly marked?

You will know with our video and written mystery shopping services. 

VIDEO and written MYSTERY SHOPPING

Results Speak Louder than Words

As a division of Reality Based Group, we give you access to the video concept of GameFilmĀ®, the most in-depth coaching tool to improve your customer service.

24/7 online access

Review and coach to your video or survey results at any time from the cloud

customized report

Train your team from a personalized playbook, scorecard, and dashboard

actionable insights

Review your results and coach where necessary to make critical improvements

EXECUTIVE DASHBOARD

Receive the information you need on the go with a high level overview of your business

100% RELEVENT DATA

Access 100% accurate data as the customer experience unfolds to see results quickly

DEDICATED TEAM

Get the information you need from a support team devoted to your business

CLIENT SUCCESS STORY

“For over 15 years, we have considered their consulting expertise as a tremendous asset to our team.
We consider them a strategic partner and GameFilm [the video mystery shopping solution] is essential to our growth and success.”

Donna Sanders, Texas Roadhouse, Guest Relations