Client Testimonials

Don’t take our word for it – here’s what our clients say:

Michael D.

Especially for Pets

“SCI has proven to be the most important element of our customer service training program. We train employees in all aspects of customer service. They are thorough, professional, and have unquestionably improved our service.”

Chad H.

MetroPCS NY

“Most of our sales volume is driven by our indirect channel. Identifying CX issues in stores that we do not own is critical to our ability to grow. SCI has been a key partner in helping us find opportunities to train and coach reps in our stores.”

Natalie P.

Subway Franchisee

“We are very happy to be working with Shoppers’ Critique. Our account supervisor is not only professional but also takes care of any issues that comes up the very same day. I would definitely recommend using this company for your secret shop.”

Tim Putnam 

A&E Management, Little Caesar’s

“The Mystery Shops by SCI have really helped us pinpoint some of our strengths and weaknesses, and given us the opportunity to continually improve our operation.”

CLIENT SUCCESS STORY

“SCI helped us design a shop that was more objective and meaningful.”

Bill B. with Miller Paint – Director of Retail Operations

“Fifty locations spanning three states were shopped within a 30-day window. The quality of the shops was consistent and discrepancies were nonexistent.

Shoppers’ Critique helped us design a shop that was more objective and meaningful than our previously in-house version. They implemented the process flawlessly and reported results in a consistent, undebatable manner.

I’ve been very impressed with the results. We know exactly what we need to do to move forward on our quest for ‘Extraordinary Service’.”