WRITTEN MYSTERY SHOPPING
Document every interaction, visual, and service aspect through custom surveys.
PHonE MYSTERY SHOPPING
Maintain a high standard for customer service and sales reps.
ONLINE MYSTERY SHOPPING
Monitor and manage your online presence and sales process.
VIDEO MYSTERY SHOPPING
Experience what your customers see and hear when visiting your store.
RETAIL PRICING EVALUATIONS
Gather and compare retail prices to keep a competitive edge.
SOCIAL REVIEWS & BRAND MANAGEMENT
Monitor and react to online customer reviews quickly and effectively.
IN-PERSON TEAM TRAINING
Develop a positive, consistent, and motivated staff during training.
VIRTUAL REALITY TRAINING
Utilize the fastest, most effective tools to coach to simulate real scenarios.
BRINGING YOUR CUSTOMER EXPERIENCE FULL CIRCLE
Deliver the best service and coaching imaginable
Shoppers’ Critique International looks at how smoothly your business is running and identify potential areas of improvement. Our goal is to provide clients with the information they need, so they can optimize their business, expand
customer satisfaction, and boost sales.
As a premier mystery shopping evaluation company, we offer a full circle approach to maintaining an excellent customer experience on every front – from capturing data to coaching.
CLIENT SUCCESS STORY
We are probably getting an ROI of about 100 percent. It has given us the opportunity to affect social change.“
– Jerry Davis, CEO of Goodwill of Central Texas, on how their growth went beyond their 8 percent increase in profit margin.
WHY USE A MYSTERY SHOPPING EVALUATION SERVICE?
Results Speak Louder than Words
As a division of Reality Based Group, we give you access to our entire suite of services, accounts team, cloud-based dashboard, and hundreds of thousands of shoppers.
24/7 online access
Review and coach to your video or survey results at any time from the cloud
Train your team from a personalized playbook, scorecard, and dashboard
Review your results and coach where necessary to make critical improvements
Receive the information you need on the go with a high level overview of your business
100% RELEVENT DATA
Access 100% accurate data as the customer experience unfolds to see results quickly
Get the information you need from a support team devoted to your business