SOCIAL REVIEWS & BRAND MANAGEMENT
MONITOR & RESPOND TO ALL REVIEWS ONLINE
MAKE YOUR CUSTOMERS YOUR BIGGEST ADVOCATES
Why Social Reviews and Brand Management is Right for You
Digital customers are relying on social reviews more than ever. Be sure your brand stacks up.
MANAGE YOUR ONLINE CUSTOMER EXPERIENCE IN ONE PLACE
Is your team proactively responding customers reviews in real time? Are your responses consistent across every employee and location? Do you maintain your customer engagement effectively in one place? Now you can with RealBrandTM, a solution built to help you better monitor, manage, and respond to your customers.
TRACK YOUR ONLINE BRAND REAL-TIME
Customers are regularly taking their business online, from browsing to purchases to company reviews. At Reality Based Group™, we help ensure that your customers have the best experience possible. Our digital solution helps collect and monitor data from over 50 social review sites, including Facebook, Google, and Yelp. This allows you to better understand how your brand is doing in real-time.
BETTER ENGAGEMENT LEADS TO HAPPIER CUSTOMERS
After consolidating your online company data into our interactive dashboard, your team can better visualize your brand. You can drill down into multiple data points to see full customer reviews by location. Our experienced team of scorers help you understand how well and how often and how timely your team is responding. With RealBrandTM, you are in control of your online customer experience. Our solution can help empower your team to interact positively and consistently, address your customer needs quickly, and strategically improve overall customer loyalty.
ONLINE MYSTERY SHOPPING EVALUATION SERVICES
Digital Customers are Your Biggest Advocates
Monitor your choice from over 50 social review sites.
drill down data
Track reviews by ratings, locations, and time of day.
Review your results and coach where necessary to make key improvements.
Receive a regular weekly or daily email of your activity.
Access your business data all on one dashboard online at any time.
Get the information you need from a support team devoted to your business.