In-Person TEAM TRAINING
DELIVER CUSTOMER SERVICE CONSISTENCY
KEEP STAFF MOTIVATED & POSITIVE
Take Your Training to the Next Level
WHY USE IN-PERSON TRAINING
Maintain a motivated, consistent, and positive staff
Our training programs are at the core of everything we care about – effective action. We help empower you to do what you do best, run your business. Utilize these best practice programs to generate great results and ensure consistency in messaging.
We develop focused, training videos designed around your unique steps of service. These videos help guarantee consistency in messaging to your frontline managers and frontline employees. It’s a reality-based training tool that is believable, unique, customizable, simple, and powerful. It also resonates with today’s generation.
This style of training allows your team to focus on running things and performing their best. So how exactly does it work? We collaborate with you to create tailored, hyper-focused training videos that can be run through any Internet connected device, including iPads, tablets and phones. The training can literally happen anytime, anywhere.
GAME PLAN & COACH’S GUIDE
Training and coaching is part of every program we offer at SCI.
Our Coach’s Guide walks the coach step by step through facilitating a coaching session. GamePlan is the documentation and accountability piece of that coaching session. By making coaching and training an integral part of any program we design we take it into account through each stage of our closed loop system.
GamePlan & Coach’s Guide can be customized to fit your company’s culture, but the basic design is to get your team talking about the behaviors that matter most – revenue-driving behaviors or customer retaining behaviors. It is this focus on training and coaching that closes the loop of the SCI design and allows your team to take action. Additionally, the science behind our approach to training and coaching guides the leader of a session through moderating a team discussion rather than simply instructing. In effect, team members subconsciously commit themselves to improvement. This approach is how our plan is structured and how it delivers results.
These solutions are built directly into our system, so there’s no additional software or hardware needed to execute training.
IN-PERSON TEAM TRAINING
Stay ahead of the curve… and the competition
SMART GAME PLAN
Develop a training method that delivers the results you want to see.
REAL TRAINING TOOLS
Use reality-based videos to coach your team to success.
COACH FROM DATA
Look at areas for improvement, and coach staff with a targeted approach.
TRAIN, TRAIN, TRAIN
Use real scenarios and questions to assess their understanding.
ASSESS & ANALYZE
Capture new video to review service and then identify new areas to improve.
REVIEW & IMPROVE
Coach staff to new video and discuss together how to improve their quality.