Automotive Mystery Shopping
VIDEO mystery shopping
WRITTEN MYSTERY SHOPPING
REVIEWS & BRAND MANAGEMENT
PHONE MYSTERY SHOPPING
AUTOMOTIVE MYSTERY SHOPPING AND CUSTOMER EXPERIENCE SOLUTIONS
We can all probably agree that the vehicle in our life is often much more than just a vehicle.
In fact, it’s one of the hallmarks of the auto industry. At Shoppers Critique International, we know your competition is all too real whether you sell vehicles, perform routine maintenance, take someone’s ride to the next level or fix those oops moments we all encounter from time to time.
But how do you set yourself apart? The customer experience. That’s where RBG comes in. With over twenty years of experience perfecting business’ customer experience, we can help you enchant your customers just like their very first car. We deliver ROI while teaching you how to train and coach your employees on actionable, revenue-driving behaviors. You make driving a dream and we’re there to ensure every customer interaction goes just as well.
Learn more about our automotive mystery shopper services and car dealership mystery shopping solutions.
AUTOMOTIVE MYSTERY SHOPPING INSIGHTS & SOLUTIONS
Results Speak Louder than Words
SCI’s solutions are tried and true. Just like a classic car, we’ve stood the test of time and are here to create the best program possible to help you serve your customers. If you’re looking to win new fans and build customer loyalty, look no further than the automotive mystery shopper solutions we offer.
See your reality with real film of guests’ experiences, eliminating any subjectivity, and letting you concentrate on improvement.
Develop a unique scorecard based on your goals and let our trained mystery shoppers evaluate your dealership.
ONLINE & REVIEWS
Monitor your online customer ordering process, and track and respond to patrons who are reviewing your business.
Gain insights into how well your staff interacts with customers making inquiries or setting reservations over the phone.
Why choose SCI over other Automotive Industry Mystery Shoppers?
You can count on our qualified automotive mystery shoppers to help you race to that top spot amongst your competition. With SCI, car dealership and service mystery shopping doesn’t have to be a mystery and our unique, closed loop programs means there’s someone with you every step of the way. From scorecard design to employee coaching and training, we do it all and focus on the objectives you need to meet from the get go.
We recognize that your success is our success. By partnering with SCI, you gain a powerful customer experience ally so you can ensure that you’re doing everything possible to give your customers the best experience. We provide the tools and the direction so you can speed your way to results and start benefitting immediately from our tailored, expertly designed programs.