Phone Mystery shopping
Quality Service That You Can Expect.
WEB MYSTERY SHOPPING
Manage your customer sales journey effectively on your website
Brand Management
Monitor and react quickly to customer reviews online and on social media.
CUSTOMER ENGAGEMENT
Interact with customers effectively in real-time.
Why Phone is Right for You
Do you take reservations? What about phone orders? Be confident your staff is friendly and helpful every time.
Much like a first impression, the image your customer forms of your business frequently starts with a phone call. This first impression can serve as a key to building positive consumer relationships that can increase your sales and deepen customer loyalty.
Our RealCalls™ program pairs highly experienced telephone mystery shoppers with outbound call recording technology. This program allows you to listen directly to your team’s interaction with a potential customer. These calls have helped our clients achieve and maintain that cutting edge over their competition and get the results they’ve been looking for.
PHONE MYSTERY SHOPPING EVALUATION SERVICES
Make a Lasting Impression with One Call
24/7 online access
Review and coach to your video or survey results at any time from the cloud
SCORING CRITERIA
Train your team from a personalized playbook and scorecard
actionable insights
Review your results and coach where necessary to make critical improvements
EXECUTIVE DASHBOARD
Receive the information you need on the go with a high level overview of your business
CONTINUOUS IMPROVEMENT
Listen to phone calls regularly to see if your staff is taking to the feedback-driven training
DEDICATED TEAM
Get the information you need from a support team devoted to your business