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Why Shoppers' Critique?

See What Our Clients Have to Say

“Fifty locations spanning three states were shopped within a 30 day window. The quality of the shops was consistent and discrepancies were virtually nonexistent. Shoppers’ Critique helped us design a shop that was more objective and meaningful than our previously in-house version and then they implemented the process flawlessly and reported results in a consistent and un- debatable manner. Small issues that came up were immediately addressed and did not surface again. Requests for minor changes in the format were made without question and without charge as promised. Round one is in and I’ve been very impressed with the results. We know exactly what we need to do to move forward on our quest for “Extraordinary Service”.

Bill B. with Miller Paint Director of Retail Operations

“Shoppers’ Critique International has proven to be the most important element of Especially for Pets’ customer service training program. We train our employees in all aspects of customer service and SCI monitors absorption and compliance. Their shoppers are thorough, professional and spot on with their shops. We view their feedback and unbiased reports as an educational imperative. They have unquestionably improved our service.”

Michael D. with Especially for Pets

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