We are excited to announce that we will be sending four representatives to a customer experience conference in Mid-October that will be put on by MSPA-NA. Shoppers’ Critique is one of the charter members of the MSPA. We proud to see a strong representation of the association meeting in our home town.
Event: MSPA CXE3 Customer Experience Conference: Engage, Educate, Enhance
CSI: Orlando – Customer Service Investigation: Solving the Mystery of the Future of Customer Service
To be held at the Sheraton Lake Buena Vista in Orlando, FL from October 15th through the 17th.
To keep pace with the increasingly wide-range of issues faced by providers – regardless of the industry, MSPA-NA has expanded the 2014 conference to include topics that address the impact of the customer service experience overall.
Since we are in the business of measuring customer experience, we are excited to be attending this event. We will take the opportunity to network with other providers and be in intriguing sessions on how to prepare for the changing landscape of customer relations. The knowledge we pick up from this event will make us better able to take on the challenges of being a mystery shopping company and more efficient in serving our current and future clients.