How We Became a Full Service Customer Intelligence Agency

Originally founded in 1972, we were primarily focused on private investigative work including polygraph tests and eventually moving into employee background checks. As time progressed our clients began to ask if we could start “investigating” their locations, which ultimately evolved into a full service customer intelligence agency. As a leading customer intelligence and mystery shopping provider for over 40 years, our unwavering commitment to excellence and personal touch allows us to be flexible and deliver exceptional service to our clients. If you are interested in partnering with a proven customer intelligence team, we look forward to hearing from you. Below are a few important facts to know about us:

Based in Orlando, FL

Founded in 1972

Shoppers’ Critique International is a Charter Member of the Mystery Shopping Providers Association (MSPA-NA)

Proprietary Client Reporting Site

Leading Customer Intelligence Provider