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Industries Served Retail Restaurants & Hospitality Entertainment Property Management Automotive |
| Our
mystery shop program with Shoppers' Critique has been embraced by
management and our franchisees. The reasons are pretty simple: 1)
The shops are accurate. 2) The feedback is immediate. 3) The results
have changed selling behaviors on the floor and improved results.
T. Brannon, Executive Vice President, The Athlete’s Foot |
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Personal and unobtrusive service can be a good start for winning a customer's business. Helpful and knowledgeable Sales Associates make it easier for customers to find what they're looking for, and the right sales and closing techniques can help ring the register. Customers want to shop in an organized and comfortable environment. They want transactions rung up quickly and accurately in a friendly manner.
From a retailer's perspective, they want to make sure that merchandising is complete and current, and that Sales Associates are suggesting promoted items.
Retail mystery shops evaluate from the point of initial contact, sometimes by phone, through the completed sale, and even the return of a purchase - all critical elements to future repeat business.
